# User Help Centre

Welcome! This help centre is for [Resource Booking System (RBS)](http://resource.dwp.gov.sg/) users to:

* understand how RBS works
* get help for common problems

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To search the help centre, press **CMD + K** on Mac or **Ctrl + K** on Windows.
{% endhint %}

### About Resource Booking System (RBS)

Resource Booking System (RBS) is a product developed by GovTech for public officers to make bookings for resources in their agency.

Public officers can access RBS from:

* the [web](https://rbs.dwp.gov.sg/), on their government-issued computers or any personal internet devices
* the WorkPal app, on their [iOS](https://apps.apple.com/sg/app/workpal-for-sg-public-service/id1329488106) or [Android](https://play.google.com/store/apps/details?id=sg.gov.digitalworkplace\&hl=en_SG\&gl=US) mobile devices

### Browse topics

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Making bookings</strong></td><td><ul><li><a href="../knowledge-base/making-bookings#resources-you-can-make-bookings-for">Resources you can make bookings for</a></li><li><a href="../knowledge-base/making-bookings#finding-suitable-resources">Finding suitable resources</a></li></ul></td><td><strong>Completing the booking form</strong></td><td><ul><li><a href="knowledge-base/making-bookings/form-details">Form details</a></li><li><a href="knowledge-base/making-bookings/layouts">Layouts</a></li><li><a href="knowledge-base/making-bookings/additional-requests">Additional requests</a></li></ul></td></tr><tr><td><strong>Managing bookings</strong></td><td><ul><li><a href="../knowledge-base/managing-bookings#types-of-booking-status">Types of booking status</a></li><li><a href="knowledge-base/managing-bookings/transferring-bookings">Transferring bookings</a></li></ul></td><td></td><td></td></tr><tr><td><strong>Recurring bookings</strong></td><td><ul><li><a href="../knowledge-base/recurring-bookings#types-of-recurring-booking">Types of recurring booking</a></li><li><a href="../knowledge-base/recurring-bookings#when-the-resource-is-not-available">When the resource is not available</a></li><li><a href="../knowledge-base/recurring-bookings#viewing-and-editing-recurring-bookings">Viewing and editing recurring bookings</a></li></ul></td><td></td><td></td></tr></tbody></table>

### Report an issue or share feedback

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Complete our [feedback form](https://go.gov.sg/rbsfeedback) if you have:&#x20;

* an issue that’s not covered in the help centre&#x20;
* suggestions on how we can do better
  {% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.rbs.dwp.gov.sg/user-help-centre.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.