In most cases, a resource is not available because someone else has made a booking during your selected date and time.
When making a booking, the list of available resources will be shown first. This is followed by the list of resources that are not available.
If this happens, you’ll be able to see the name and email of the user who made the booking by selecting the time slot.
This information may be helpful if:
this is the only resource that fits your needs; and
you wish to contact the user to find out if they’ll be willing to transfer the booking.
If no name is shown, the resource may not be available due to a different reason.
Here are some other reasons a resource may not be available for booking.
Reason 1: user permissions
Agency admins can decide that the booking of certain resources should be restricted to a certain group of users.
If you’re not given the permission to make a booking, you’ll always see the resource as not available. However, someone else with the right permissions may see it as available.
Reason 2: booking settings
Agency admins can decide when you can make a booking for a resource.
How many days in advance?
How many days into the future?
At what time?
Here’s an example:
Booking settings:
- At least 3 days in advance
- At most 5 days into the future
- Between 9am and 5pm
To make a booking on 6 December 2023 at 1pm, you’ll only be able to do so during these time periods:
1 December 2023, 1pm to 5pm
2 December 2023: 9am to 5pm
3 December 2023: 9am to 1pm
If you’re trying to make a booking during all other dates and times, the resource will show up as not available.
These settings may apply to selected users only, or for selected resources only.
Reason 3: resource status or availability schedule
Agency admins can set a resource as:
temporarily not available for booking (for example, from 1 January 2024 onwards)
not available for booking at certain days or times (for example, 10pm to 7am)
In such cases, the resource will show up as not available for all users.
