# Resource is not available

In most cases, a resource is not available because someone else has made a booking during your selected date and time. 

{% hint style="info" %}
When making a booking, the list of available resources will be shown first. This is followed by the list of resources that are not available. 
{% endhint %}

If this happens, you’ll be able to see the name and email of the user who made the booking by selecting the time slot.

![Screenshot of the search results page showing 6 resources. 2 resources are available for booking, while the 4 resources that followed are not available for booking.](/files/brosDmsbNpHXz7DZU4iN)![Screenshot of a pop-up modal showing the booking details for the resource 1023 Prata Place. The details include the name and email of the user who made the information. ](/files/CHU9GqRdJfzLKhkmGoLX)

This information may be helpful if: 

* this is the only resource that fits your needs; and
* you wish to contact the user to find out if they’ll be willing to transfer the booking. 

If no name is shown, the resource may not be available due to a different reason. 

***

Here are some other reasons a resource may not be available for booking.

<details>

<summary>Reason 1: user permissions</summary>

Agency admins can decide that the booking of certain resources should be restricted to a certain group of users.&#x20;

If you’re not given the permission to make a booking, you’ll always see the resource as not available. However, someone else with the right permissions may see it as available.

</details>

<details>

<summary>Reason 2: booking settings</summary>

Agency admins can decide when you can make a booking for a resource.

* How many days in advance?
* How many days into the future?
* At what time?

Here’s an example:

```
Booking settings:
- At least 3 days in advance
- At most 5 days into the future
- Between 9am and 5pm
```

To make a booking on `6 December 2023 at 1pm`, you’ll only be able to do so during these time periods:

* 1 December 2023, 1pm to 5pm
* 2 December 2023: 9am to 5pm
* 3 December 2023: 9am to 1pm&#x20;

If you’re trying to make a booking during all other dates and times, the resource will show up as `not available`.&#x20;

These settings may apply to selected users only, or for selected resources only.&#x20;

</details>

<details>

<summary>Reason 3: resource status or availability schedule</summary>

Agency admins can set a resource as:

* temporarily not available for booking (for example, from 1 January 2024 onwards)
* not available for booking at certain days or times (for example, 10pm to 7am)

In such cases, the resource will show up as `not available` for all users.

</details>


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